Refund policy

At Uptown Sebastian, we take pride in crafting high-quality, American-made furniture and home decor tailored to your specifications. Due to the bespoke nature of our products, we have a specific return policy to ensure clarity and fairness for all our valued customers.

Non-Returnable Items

• Custom-Made Products: All our furniture and decor items are made to order, reflecting your unique choices. As such, these items are non-returnable and non-refundable, except in the case of damage upon delivery.

Damages and Defective Items

• Visible Damages: Upon delivery, please inspect your items thoroughly. If you notice any visible damage, refuse the delivery and clearly note on the delivery document that the item is refused due to damage. Contact our customer service immediately to arrange for a replacement.
• Concealed Damages: If damage is discovered after accepting delivery, please notify us within 48 hours. Provide photographs and a detailed description of the damage. We will coordinate with you to resolve the issue, which may include a replacement or repair at no additional cost.

Quality Assurance

• Each piece is meticulously crafted and inspected before shipping. We guarantee that our products meet the highest standards of quality and craftsmanship.

Cancellation Policy

• Orders can be canceled within 24 hours of placement without penalty. Beyond this period, cancellations are not permitted as production begins shortly after order confirmation.

Customer Support

Our dedicated team is here to assist you with any questions or concerns. Please reach out to us for personalized support and guidance.

Sustainability Commitment

We are committed to sustainable practices. In the rare event of returns due to damage, we ensure that items are repaired or responsibly recycled to minimize environmental impact.