Customer Material for Custom Upholstery: Review Before You Order
A client’s chosen leather or fabric can become part of a custom upholstery order, but only after the selected product and material are reviewed together. Uptown Sebastian’s current trade program states that a customer may send their own leather or fabric for upholstery. That is an opportunity to protect a client’s material direction—not a reason to buy or ship material before the required questions have been answered.
Request a Customer-Material Review | Trade Program | Custom Upholstery Options
What does customer material mean for a custom upholstery project?
Customer material means the client or designer is proposing a leather or fabric that is not simply selected from the model’s standard offering. The material may be important because it continues a scheme already approved for the property, meets a visual preference, or comes from a trusted source. The first responsibility is to confirm whether it is suitable for the selected upholstery application.
On this site, own material is an upholstery conversation. It is not a blanket option for pillows, throws, rugs, outdoor furniture, or every product category. Never promise an own-material option until the team has reviewed the actual item.
What should be reviewed before leather or fabric is purchased or shipped?
Send the selected product link or model name, the proposed leather or fabric, supplier information when available, a material sample or clear material details, the client’s target date, and the decision you need to make. The review should establish whether the material is suitable for the upholstery application, whether the order can move forward with it, and what information is still needed before any material is sent.
| Information to provide | Why it is needed | What not to assume |
|---|---|---|
| Selected model or product link | Material suitability and configuration start with the actual item. | That a material accepted for one sofa, chair, or ottoman is accepted for another. |
| Material name and source | Helps identify the proposed leather or fabric and supports the review. | That a material’s marketing description is enough to establish suitability. |
| Sample or material detail | Allows the project conversation to be tied to the material being presented. | That a digital image reflects color, hand, finish, thickness, direction, or performance. |
| Project date | Allows timing to be discussed before the material decision affects the order sequence. | That own material has no effect on timing or order release. |
| Use setting | Clarifies whether the project is residential, hospitality, commercial, rental, or another setting. | That an upholstery option is automatically appropriate for every use setting. |
How is the required quantity determined?
Do not estimate yardage, hide count, repeat allowance, or waste allowance from a category page. The amount depends on the selected model, configuration, material width or hide characteristics, pattern/repeat, direction, and the actual upholstery process. Ask for the required quantity before purchasing or shipping anything. A material order that arrives short, unsuitable, or incorrectly directed can delay a custom project.
What should a designer know about material direction and visual variation?
For fabric, the pattern direction, repeat, scale, and face of the textile can affect the finished result. For leather, natural grain, shade, and markings can vary between hides and panels. These are not details to resolve after the furniture has been built. Review the material against the project’s fixed finishes, record the client approval, and ask the team about any detail that is critical to the design.
How can own material affect timing and warranty?
Own material can affect the order sequence because the material must be reviewed before it is used. The selected furniture warranty, the material supplier’s warranty, and any workmanship coverage may not have identical scope. Do not assume that a standard furniture warranty covers the customer’s material, or that a material supplier covers the finished upholstered application. Ask for the applicable boundary before the order is released.
Can customer material be used for a hospitality or commercial project?
Do not assume so. A commercial or hospitality project can carry requirements beyond visual selection, including the property’s own material, cleaning, performance, code, warranty, or replacement expectations. Submit the selected model, material, use setting, and stated project requirement for review before the material is approved. Uptown Sebastian does not make a blanket contract, fire, abrasion, cleanability, or compliance claim for customer-supplied upholstery material.
What happens after the material is approved?
Record the selected model, the approved material, project room, approval date, and client decision. Then follow the instructions you receive for the order. Do not publish or rely on a generic shipping address, labeling requirement, storage period, overage rule, unused-material policy, or return policy until those details have been supplied in writing for the current order.
How do you start a customer-material review?
Email operations@uptownsebastian.com with the subject “Customer Material Review,” the product link, material information, project setting, and target date. Call 833-566-6526 if the decision is time-sensitive.