Straight answers to the questions people ask before ordering made-to-order furniture: how to configure a piece, how to choose leather you cannot touch through a screen, how long a build takes, and what actually happens on delivery day.

Everything we sell is built after you order it, so the decisions happen up front and most of them cannot be undone later. These guides exist to get those decisions right the first time.

Before you order

How to Design a Custom Leather Sofa

The five decisions in order -- size and configuration, leather grade, color, the model's own options, and timing. Includes the measurements that decide whether a sofa fits the room and the route into it.

Leather Samples: How to Choose Color, Finish and Feel

What actually differs between hides, why aniline and protected finishes age so differently, how to read a sample in your own light, and how a hide will change over ten years.

Request Leather Samples

How to get swatches in your hand, what to tell us so we send the right ones, and how to judge them once they arrive.

Ordering and delivery

Custom Furniture Lead Times and Order Process

Lead times by category, the 24-hour cancellation window, what made-to-order means for returns, and how to plan backwards from a fixed date.

Furniture Delivery: Curbside, Indoor Placement and Preparation

The three ways an order arrives, what the free curbside option does and does not include, what the paid indoor upgrade adds, how to prepare the route, and what to do if something arrives damaged.

Specifying for a project

Designer and Trade

For designers and trade buyers: what can be specified, samples for client presentations, lead times to schedule against, the order terms to raise with a client early, and delivery stated accurately enough to plan site labor around.

The short version

• Made-to-order furniture takes an average of 8-10 weeks. Pillows and rugs ship in 48-72 hours, wall art in 6-9 working days.
• You can cancel within 24 hours, subject to a 5% cancellation fee. After that, production has begun and cancellation is not possible.
• Made-to-order pieces are non-returnable, except where they arrive damaged -- so measure the route in and order samples.
• Free curbside delivery on all continental USA orders, no minimum. Indoor ground-floor placement is a paid upgrade; nothing is unboxed or assembled.
• Leather furniture is benchmade in North Carolina and carries a 10-year guarantee on the frame and suspension system. Outdoor furniture is made in Michigan.

Questions the guides do not answer? Call 833-566-6526 or email operations@uptownsebastian.com.

Or start browsing: leather furniture, outdoor furniture, home accents.