Uptown Sebastian Trade & Projects gives interior designers, architects, stagers, and project buyers a practical way to specify custom upholstery and outdoor furniture without treating a client order like a standard retail purchase. Begin with the selected model, the room or property it is for, the material direction, and the date that matters. We will help you move from sample to approved configuration, then from production planning to delivery readiness.

Apply for Trade Access   |   Start a Project Conversation   |   Request Swatches

What can Uptown Sebastian help you specify for a client or project?

Uptown Sebastian is most useful when the decision is specific: a custom sofa that has to work with an existing rug and millwork, an ottoman that needs a particular footprint, or outdoor seating that needs the right material and warranty for its setting. We organize the information a project team actually needs: available materials and configurations, current product details, sample selection, estimated production timing, delivery preparation, care information, and warranty scope.

Project task	What the Trade & Projects desk can clarify	What always needs model-level confirmation
Custom upholstery	Whether the selected item offers leather or fabric, and which configuration choices are presented for that model.	Arm, leg, stitching, seat depth, back style, cushion, ottoman, storage, or custom-size options.
Outdoor furniture	Material families, fabric/finish categories, collections, and the brand’s published warranty route.	Selected finish, fabric, configuration, commercial designation, and warranty term.
Client approvals	How to request swatches and record an approved material direction before a made-to-order order is released.	Natural material variation, finish/fabric availability, and final order details.
Project planning	What to include when asking about quantities, product links, target delivery date, material direction, or access constraints.	Current production estimate, freight service, staging, and delivery date.
Ownership support	Where to find material-aware care and brand/model warranty information.	The selected material’s actual cleaning instructions and the component warranty that applies.

How does the Uptown Sebastian trade program work?

The trade program is designed for qualified design professionals and project buyers. The trade program gives design professionals 25% off every product, with no minimum order and no project threshold. Applications are approved within one business day and you are sent your own trade discount code -- there is no account to create and nothing to sign into. Swatches are free. Because pricing and eligibility terms can change, the approved account or the project conversation—not an evergreen public percentage—is the right place to confirm the applicable price.

Trade membership should make the custom process clearer, not less disciplined. Before a made-to-order order is submitted, the product configuration, material choice, delivery address, and timing should be checked against the client’s approved record.

How do swatches and material approval work for a custom order?

Leather and fabric should be reviewed in the actual space rather than selected from a screen. The existing sample process asks for the model under consideration, the relevant grade and colors, the project timing, and the delivery address. Review a sample vertically against the wall, floor, rug, and other fixed finishes; look at it in daylight and under the project’s installed light. Leather is natural, so shade, grain, and markings can vary from the sample and from panel to panel.

For a client presentation, keep a concise approval record: model name or link, material and color selected, grade where applicable, date reviewed, project room, and the person who approved it. This is more useful than a large untracked swatch pile when the order is ready to be placed.

Plan a leather or fabric sample request   |   Review custom-upholstery options

What product information can be requested before a piece is specified?

For the selected product, the team can help you confirm the information that is actually used to make an order decision: available overall dimensions, materials and finishes where listed, configuration choices, selected fabric or leather, published care guidance, warranty route, and the current production or delivery conversation. Availability differs by product and vendor, so do not use a brand-level statement as a substitute for a selected model’s details.

Request product details for a selected model

Which outdoor vendors can a project team explore through Uptown Sebastian?

Outdoor projects often need a vendor-specific decision rather than one generic “outdoor furniture” answer. The resource center separates the material, configuration, durability, and warranty information published by Telescope Contract, Castelle, and Lloyd Flanders. Each brand has its own material language, configuration system, care conditions, and warranty scope.

Vendor resource	Useful when the project needs	Important qualification
Telescope Contract	Collection-specific contract designations, MGP/polymer or powder-coated aluminum options, sling categories, and stackable or sectional formats.	Contract warranty follows the selected item’s catalog marker; not every item carries contract frame coverage.
Castelle	Configurable cushion or sling seating, hand-painted finishes, tables, fire pits, and a published commercial warranty structure.	Residential and commercial warranty terms are different; material and configuration availability vary by collection.
Lloyd Flanders	Lloyd Loom, woven vinyl, aluminum, or teak with coordinated finish/fabric selection and hospitality-oriented collections.	The published warranty is residential-only even though the brand has hospitality resources.

How should a project team plan production and delivery?

Made-to-order upholstery needs an approval sequence. Configuration and material selection happen first; production timing begins only after the order is complete under the applicable order terms. The site’s current lead-time guide describes custom furniture timing as an average build-and-dispatch estimate, not a guaranteed delivery date. Freight transit and delivery scheduling follow dispatch, and delivery service can differ by product and location.

For a project conversation, send the product links, quantities, project type, property location, desired delivery date, selected material direction, and any access limitations such as stairs, elevator, dock, gate, or appointment requirements. Do not schedule installers around an estimate until the selected product and service level have been confirmed in writing.

Understand the custom-order timeline and prepare for delivery

Where can you find care and warranty support after delivery?

Care is part of specification. The right instruction depends on whether the selected piece uses leather, fabric, sling, cushion, polymer, aluminum, teak, or another material family. Keep the selected product’s material details, care guidance, delivery record, and warranty information in the project file. If a concern arises, document the item, purchase date, photographs, selected material, and the condition before requesting service.

Material-aware care and cleaning   |   Warranty and service support

What is the fastest way to start the right conversation?

Apply for trade access if you are establishing an account. Start a project conversation if you already have a selected item, quantity, material direction, drawing, room schedule, or target date. Request swatches if the immediate decision is visual or tactile. The more exact the first inquiry, the more useful the next answer can be.

For Trade & Projects: Call 833-566-6526 or email operations@uptownsebastian.com.

Browse what a project usually starts from: Custom leather furniture  ·  Leather sofas  ·  Outdoor lounge seating  ·  Throw pillows  ·  All buying guides